Fincher Labs Privacy Policy

Introduction

Fincher Labs LLC (Fincher Labs, we, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our website (fincher.dev) and any forms on that domain (such as lead intake or quote request forms). In plain English: we only use your information to serve you — we do not sell, rent, or trade your personal information. Any information you submit is used solely to respond to your inquiries or fulfill your requests.

Information We Collect

• Contact information: name, email, phone, and company/organization (if provided).
• Project details: what you share about requirements, goals, preferences, and timelines.
• Files and attachments: if you upload assets (images or documents) through our forms.
• Technical information: IP address, browser type, device type, and general location (country/region) processed by our providers to operate and secure the site. We do not use this to identify you.

Our forms ask only for what we need. Personal data is not stored on public website servers; submissions are delivered to secure internal systems (email/CRM) and not kept long‑term on the web server.

How We Use Your Information

• Provide and improve services: prepare quotes, respond to inquiries, deliver projects, and improve our offerings.
• Communicate with you: respond to messages, discuss proposals, and provide support. We do not send unsolicited marketing.
• Contract fulfillment: use your provided content/preferences to complete work and, when needed, send documents via e‑signature tools.
• Site functionality and analytics: review aggregated, anonymized usage to improve the site. We do not profile individual visitors.

Cookies and Tracking

• Essential/functional: minimal technical cookies if required by features.
• Analytics: Cloudflare Web Analytics (privacy‑first, no identifying cookies). We may also use Microsoft Clarity for anonymous UX insights (e.g., heatmaps). Personal identifiers and form fields are masked or excluded.
• Anti‑spam: Cloudflare Turnstile may be used on forms to block bots without tracking users.
• No ads/cross‑site tracking: no ad pixels, social media trackers, or fingerprinting.

How We Share Information

We do not sell, rent, or trade your personal information. We share only what is necessary with trusted service providers for the purposes described here:

• Zoho CRM/Sign: manage inquiries and e‑sign documents. Data is accessible only to our team for stated purposes.
• Stripe: when used, processes payments securely. We do not receive full card details.
• Cloudflare: hosting, security, Web Analytics, and Turnstile anti‑spam.
• Microsoft Clarity: anonymous UX analytics only; no personal identifiers.

We may also disclose information with your consent, to comply with law, or in a business transfer (with notice and continued protections).

Data Security

• Encryption: SSL/TLS in transit; providers encrypt data in transit and at rest.
• Access controls: limited team access with strong authentication.
• No on‑server storage: submissions route to secure email/CRM, not stored on public web servers.
• Monitoring/updates: platform kept up to date; Cloudflare provides edge protections.
• Retention/minimization: keep data only as long as needed or required by law.

No method is 100% secure, but we follow industry best practices and will notify you of any breach as required by law.

Your Rights

• Access: request a copy of the data we hold about you.
• Correction: ask us to fix inaccurate information.
• Deletion: request we delete your data (subject to legal obligations).
• Opt‑out: tell us to stop contacting you about a prior inquiry.
• Consent: withdraw consent where applicable.

To exercise any rights, contact us using the details below. We may need to verify your identity and will respond promptly (generally within 30 days).

Updates

We may update this policy as we add features or services. We will post changes with an updated effective date and, for significant changes, provide a more prominent notice.

Contact Us

• Email: [email protected]
• Phone: 916‑409‑3003
• Mail: Fincher Labs LLC, 2945 Bell Road, #320, Auburn, CA 95603, USA